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Customer Service
We built our business on customer service. Our more than 125 employees are based in Central
California—right near the more than 5,000 business customers we proudly serve.
Local & Personal Customer Service
| Communications Consultant |
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Comes to your office to design a voice and data solution that works for you |
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Provides ongoing consultation to ensure that your communication
services keep pace with your needs |
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| Sales Support Specialist |
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Manages your order from sale to installation, keeping you informed
along the way |
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| Field Technician |
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Installs and tests your service with our team of engineers and
any other vendors involved |
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| Ongoing Customer Care |
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After installation, contact us by phone or email |
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Our phones are answered in 45 seconds or less by a skilled Specialist
who is capable of solving your issues. |
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Unique Lifetime Service Guarantee
We put our claims in writing—our Lifetime Service Guarantee is written directly into your
customer service agreement.
If your company is ever unsatisfied with Arrival, simply notify us about the problem and give us 15 days
to fix it. If the problem is not addressed to your satisfaction, you can end your agreement with Arrival.
There are no penalties or fees, and we’ll even pay to switch you to another phone company.
We’re the only phone company that offers this type of guarantee in writing.
Interested in learning more about Arrival's services? Contact
your Regional Sales Office
or send an email and
an Arrival Communications Consultant from your area will contact you
within 24 hours. |
